Frequently Asked Questions

Every SKF product we supply comes with full traceability documentation. Here's how you can verify authenticity:

• Official traceability certificate -- each shipment includes SKF-issued documentation traceable to the manufacturing batch.
• SKF Authenticate app -- scan the QR code or enter the serial number on the SKF official mobile app to confirm product origin.
• Physical inspection -- genuine SKF bearings feature laser-engraved markings, consistent font, and smooth cage finish. We can guide you through the visual checklist.

Yes. We are an official SKF business entity with authorization documentation available upon request. Our authorization covers the full SKF product range including bearings, seals, lubrication systems and maintenance tools. We can provide copies of our official authorization certificate with any formal quotation. Contact us directly at receiving@yokobearings.com to request documentation before placing any order.

Counterfeit bearings are a serious and widespread problem in China's industrial supply chain. The consequences include:

Sourcing from an official entity like us eliminates these risks entirely.

Yes. All products are supplied in original, unopened SKF packaging with intact seals, correct labeling and full documentation. Original packaging is itself a key authenticity indicator -- we never repackage or reprint labels. If you have specific packaging requirements for your acceptance process, let us know in advance and we will accommodate them.

Contact us immediately via phone or WhatsApp at +86-18615202650. Our team will respond within 24 hours and guide you through the official SKF verification process. If any product is confirmed non-genuine, we will handle full replacement and official claims assistance at no cost to you. Our written authenticity guarantee in every contract means you are fully protected.

Lead times depend on product availability and destination. Our general guidelines:

Exact lead times are confirmed in your formal quotation. We provide real-time logistics tracking from dispatch to delivery.

Yes. We offer 24-hour emergency support specifically for production-critical situations. For urgent orders:

1. 1 Call or WhatsApp us at +86-18615202650 -- phone/WhatsApp is prioritized for emergency response.
2. 2 Provide the SKF model number, quantity required and your location.
3. 3 We confirm stock availability and arrange expedited dispatch -- typically within 24 hours for in-stock items.

We work with reputable logistics partners and provide real-time tracking from the moment your order is dispatched. You will receive a tracking number via email or WhatsApp. Our team actively monitors shipments and proactively communicates any delays. For large or sensitive orders, we can arrange dedicated freight with enhanced handling -- just let us know your requirements during quotation.

Absolutely. Bulk and OEM supply is a core part of our business. We serve automotive manufacturers, construction machinery OEMs, new energy enterprises and heavy industrial facilities with large-volume, scheduled delivery programs. We can establish long-term supply agreements with fixed pricing, priority inventory allocation and dedicated account management. Contact us to discuss your annual volume and specific supply requirements.

Yes -- model selection support is a core part of our service. To recommend the optimal bearing, our engineers typically need:

Share your application details via email or WhatsApp and we will provide a specific model recommendation with technical justification -- at no charge.

Yes. Improper installation is one of the leading causes of premature bearing failure. Our technical support includes:

• Installation method guidance (press fit, thermal mounting, hydraulic method)
• Lubrication recommendations (grease type, quantity, interval)
• Condition monitoring and failure analysis support
• On-site visits for key accounts (1-2 days' advance appointment required)

We cover 6 major industrial sectors with deep application knowledge:

If your industry is not listed, contact us -- SKF's product range covers virtually all industrial bearing applications and we are happy to assess your specific needs.

Premature failure is almost always caused by one of four factors: incorrect model selection, improper installation, inadequate lubrication, or contamination. Our engineers can perform a failure analysis based on:

• Photos of the failed bearing (raceway, cage, rolling elements)
• Operating conditions (load, speed, temperature, environment)
• Current bearing model and lubrication type used

Send details to receiving@yokobearings.com and we will provide a written diagnosis and improvement recommendations.

To generate a formal quote as quickly as possible, please provide:

If you don't know the exact model number, describe your application and we will help identify the correct part.

We serve customers ranging from single-unit replacement orders to large-volume OEM supply contracts. There is no strict minimum order quantity for standard models. For specialty or large bearings, practical minimums may apply due to procurement logistics -- we will advise during quotation. Small and medium enterprises are equally welcome; we tailor our service to your actual needs.

Standard orders require payment upon contract signing to confirm order validity -- this is part of our transparent procurement process. For established long-term customers, we can discuss credit terms. All transactions are documented with formal contracts and official invoices (增值税专用发票 available). Payment methods include bank transfer and other standard business payment channels. Specific terms are outlined in your formal quotation.

We commit to a 24-hour response for all inquiries. For standard models with clear specifications, formal quotes are typically issued within 4-8 business hours. Complex multi-model or specialty orders may take up to 24 hours for inventory confirmation and pricing. Urgent requests via phone or WhatsApp receive prioritized handling.

Our after-sales commitment is a key differentiator from gray-market channels. We provide:

• 24-hour problem resolution -- contact us anytime via phone or WhatsApp for post-delivery issues.
• Technical guidance -- ongoing support for installation, commissioning and operational optimization.
• Official SKF claims assistance -- if a quality issue is confirmed, we handle the official claims process on your behalf.
• Regular follow-up visits -- for key accounts, we schedule periodic check-ins to proactively identify and prevent issues.

Contact us immediately upon discovery. Our process:

1. 1 Document the issue with photos and share with us via WhatsApp or email.
2. 2 We assess within 24 hours and confirm the resolution plan (replacement, return, or credit).
3. 3 Replacement shipment is expedited -- we cover all logistics costs for our errors.

All our shipments undergo quality inspection before dispatch, minimizing the likelihood of such issues.

Yes -- establishing long-term cooperation is our goal with every customer. We offer annual supply agreements with benefits including priority inventory reservation, locked pricing for budget planning, dedicated account management, and scheduled delivery programs aligned with your production calendar. Long-term partners also receive proactive technical support and product upgrade recommendations as SKF releases new models. Contact us to discuss a partnership framework.